Return Policy

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging.

You have 14 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

Any item(s) purchased that are discounted are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you.

 

All store credit issued for a return has an expiration date of 90 days from issue date.

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account.

We can only issue credits back to the original form of payment.

Once the return has been processed we will send you an email so you know it’s on its way. 

All returns must be requested by email at returns@sybilj.com We will walk you through the process to make sure there is not issues with your refund. 

All returns must still have the “Wardrobe Tag” attached to the garment as it was received first. If this tag is removed from the garment, this return will not be approved and we will not process a refund.